Terms & Conditions

Flower Shop Norfolk
Website: www.flowershopnorfolk.co.uk

Last Updated: June 2026

1. Introduction

Welcome to Flower Shop Norfolk.

These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

2. About Us

Flower Shop Norfolk is a Norfolk-based florist providing fresh flowers, plants, gifts, wedding flowers, funeral tributes, and related floral products.

Website: www.flowershopnorfolk.co.uk
Email: flowers@flowershopnorfolk.co.uk

3. Website Use

You agree to:

• Use this website only for lawful purposes.

• Not misuse, interfere with, or disrupt the website.

• Not attempt to gain unauthorised access to any part of the website.

• Not reproduce or copy website content without permission.

We reserve the right to suspend or terminate access where misuse is suspected.

4. Product Information

We make every effort to ensure product descriptions, images, prices, and availability are accurate.

Because flowers are natural products:

• Colours, varieties, and bloom stages may vary.

• Product images are illustrative examples.

• Seasonal availability may affect flower selection.

• Handmade bouquets and arrangements may vary slightly from photographs.

We will always aim to create arrangements in the style, colour palette, and value ordered.

5. Flower Substitutions

Occasionally specific flowers, containers, or sundries may be unavailable.

In such cases we reserve the right to make suitable substitutions of equal or greater value while maintaining the overall design and style of the arrangement.

This is particularly common during peak periods including Valentine's Day, Mother's Day, Christmas, and periods of limited flower supply.

6. Pricing

All prices shown on our website are in Pounds Sterling (£).

Prices may be amended without notice.

Delivery charges are displayed separately during checkout where applicable.

An order is not accepted until payment has been successfully processed.

7. Orders

When placing an order, you are responsible for ensuring that:

• Recipient details are accurate.

• Delivery addresses are complete.

• Contact telephone numbers are correct.

• Card messages are entered correctly.

We cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

8. Delivery

We aim to deliver on the requested delivery date wherever possible.

While we strive to meet requested delivery times:

• Specific delivery times cannot be guaranteed unless expressly agreed.

• Deliveries may be completed at any reasonable time during the delivery day.

• Adverse weather, traffic conditions, vehicle breakdowns, or circumstances beyond our control may occasionally cause delays.

If the recipient is unavailable, we may:

• Leave the flowers with a neighbour.

• Leave the flowers in a safe place.

• Attempt redelivery where appropriate.

• Contact the recipient to arrange delivery.

Photographic evidence may be taken to confirm successful delivery.

9. Same-Day Delivery

Same-day delivery is subject to:

• Product availability.

• Delivery postcode.

• Order cut-off times.

Orders placed after the advertised cut-off time may be delivered the next available delivery day.

10. Weddings & Event Flowers

Wedding and event bookings may require a deposit.

Deposits are generally non-refundable once design work, flower ordering, or preparation has commenced.

Final balances must be paid by the date specified on your booking confirmation.

Minor variations may occur due to flower availability and seasonality.

11. Funeral Flowers

We take exceptional care with funeral orders.

Customers are responsible for providing:

• Accurate funeral director details.

• Service dates and times.

• Deceased's full name.

We cannot accept liability for delays caused by incorrect funeral information supplied by the customer.

12. Cancellation Rights

Fresh flowers and perishable goods are exempt from standard cancellation rights under the Consumer Contracts Regulations.

Orders may be cancelled before preparation has commenced by contacting us as soon as possible.

Once flowers have been ordered, prepared, or dispatched, cancellations may not be possible.

Wedding and funeral orders may be subject to separate cancellation terms.

13. Refunds & Complaints

Customer satisfaction is extremely important to us.

If you are unhappy with your order, please contact us within 24 hours of delivery.

Where appropriate we may:

• Offer a replacement.

• Offer a partial refund.

• Offer a full refund.

Photographs may be requested to assist in resolving complaints.

Refund decisions are made at our discretion and in accordance with UK consumer legislation.

14. Gift Products & Non-Perishable Items

Non-perishable products may be returned in accordance with applicable UK consumer law.

Returned items must:

• Be unused.

• Be in their original packaging.

• Be returned in a saleable condition.

Customers may be responsible for return postage costs unless the item is faulty.

15. Intellectual Property

All website content, including:

• Text

• Product descriptions

• Images

• Logos

• Graphics

• Branding

is owned by or licensed to Flower Shop Norfolk.

No content may be copied, reproduced, distributed, or used without prior written permission.

16. Limitation of Liability

To the fullest extent permitted by law, Flower Shop Norfolk shall not be liable for:

• Indirect or consequential losses.

• Loss of profits.

• Business interruption.

• Events beyond our reasonable control.

Nothing in these terms excludes liability where exclusion would be unlawful.

17. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

By using this website, you consent to the collection and use of information as described in those policies.

18. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Changes will become effective when published on this website.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Us

Flower Shop Norfolk

Website: www.flowershopnorfolk.co.uk

Email: flowers@flowershopnorfolk.co.uk

For any questions regarding these Terms & Conditions, please contact us.